AI Business Summit Refund Policy, In Plain Terms
The published policy is short and strict. Digital products are non-refundable, missing the event is not a refund reason, and duplicate purchases are the only stated exception. Here is what that means for each tier and how to request the one refund that is allowed.
Short answer: the published policy, dated 01 March 2026, says digital products are non-refundable, including if you do not attend. Refunds are issued only for duplicate purchases. The free ticket has nothing to refund. Read the terms before you upgrade, because there is no change-your-mind window.
What the official policy says
The organiser publishes a short refund page, last updated 01 March 2026. Three things are stated on it.
- Refunds and cancellations are not available for digital products, and that includes not attending the classes you paid for.
- Refunds are provided in one situation only: a duplicate ticket or product purchase.
- Refund questions go to the organiser's support email address.
The page asks buyers to be sure before purchasing. That phrasing is doing real work, because the policy leaves no discretion once a charge goes through.
What that means for each thing you can buy
| What you bought | Refundable? | Notes |
|---|---|---|
| Free ticket | Nothing to refund | No charge is made. You can simply not attend. |
| VIP at $47 | No | Digital product. Non-attendance is explicitly not a refund reason. |
| Session notes at $47 | No | Digital product, same terms. |
| Platinum | No | Digital product, same terms. Check the price on your checkout. |
| Any of the above charged twice | Yes | Duplicate purchases are the stated exception. Contact support with both receipts. |
How to request a refund for a duplicate charge
- Find both charges on your card or PayPal statement and note the dates and amounts.
- Find both receipt emails. The order numbers are what support will ask for.
- Email the support address shown on the official refund page. Put the order numbers in the first line.
- Keep the thread. If the charge is genuinely duplicated, this is the clean route.
We are an independent guide, not the organiser, so we cannot process or chase a refund for anyone. Only the official support address can.
Before you reach for a chargeback
A chargeback is not a refund. It is a dispute filed with your bank, and it usually ends with the seller closing your access and the platform flagging the email address. It is the right tool for a charge you did not authorise. It is the wrong tool for buyer's remorse on a product whose terms you agreed to at checkout.
If you believe the charge was unauthorised, contact the organiser first and your bank second, in that order.
How strict is this compared with similar events
Strict, but not unusual. Live-event digital products frequently exclude refunds because the content is delivered the moment the event runs. What differs between organisers is whether they offer a short window anyway as a goodwill gesture. This policy offers none in writing.
The practical consequence is simple. Decide before you pay, not after. Our upgrade guide lays out what each tier adds, and the VIP review gives our verdict on the $47 tier.
What buyers actually complain about
Complaints on events structured like this cluster in three places, and knowing them in advance is worth more than a refund window.
- Upgrade surprise. Someone registers free, clicks through a checkout at speed and finds a $47 charge they did not intend. Reading the button before clicking it is the whole fix.
- Content expectation. A free summit teaches at a level suited to a large mixed audience. If you already run an AI workflow, the free days will feel introductory, and no refund policy covers disappointment.
- Pitch volume. Sessions lead toward the paid programs. That is the business model of every free summit, and it is worth expecting rather than resenting.
None of the three is a refund case under the published terms. All three are avoidable by deciding deliberately.
The safest way to attend
Register free for the AI Business Summit 2026, attend day one, then decide about upgrading with the actual content in front of you. The upgrade is offered again during the event, so nothing is lost by waiting, and a decision made after you have seen a session is a better decision than one made in a checkout timer.
This page summarises the organiser's published policy as we read it on September 6, 2026, and is not legal advice. The official policy page governs. Terms can change, so check it before you pay.
Register free on the official site →
Frequently asked questions
Can I get a refund on the AI Business Summit VIP pass?
The published policy says no. Digital products are non-refundable and non-attendance is specifically excluded as a reason. The only stated exception is a duplicate purchase.
What is the AI Business Summit refund policy?
As published and dated 01 March 2026: refunds and cancellations are not available for digital products, including non-attendance, and refunds are provided only for duplicate ticket or product purchases.
Is the free ticket refundable?
There is nothing to refund. The free ticket carries no charge, so you can simply not attend.
What if I was charged twice?
Duplicate purchases are the stated exception. Email the organiser's support address with both order numbers and both receipts.
Should I file a chargeback instead?
Only if the charge was unauthorised. A chargeback for buyer's remorse usually ends with your access closed, and the terms were agreed at checkout.
Can this site issue a refund?
No. AIBusinessSummitLive.com is an independent guide, not the organiser. Only official support can process a refund.
Save your free seat
Registration for the AI Business Summit is free. The VIP and Platinum upgrades are optional and are offered after you register.